Refund Policy



Refund Policy for TailorCode

At TailorCode, we are committed to providing our clients with high-quality custom software solutions. However, if you are not satisfied with our services, we offer a transparent refund policy. Please review the details below.

1. Refund Eligibility

Refunds are available only under the following conditions:

  • If a payment was made for a service that was never rendered or a product that was not delivered.
  • If you request a refund within 14 days of payment for services that have not yet been initiated or started.
  • If there was a clear technical issue on our side that prevents the completion of the project as initially agreed upon.

2. Non-Refundable Services

The following services are non-refundable:

  • Completed work or software solutions that have been delivered and are in use.
  • Projects that have been customized or specifically tailored to your unique business needs and specifications.
  • Payments for additional services or post-launch support that have been rendered.

3. How to Request a Refund

If you believe you are eligible for a refund, please contact us via the following steps:

  1. Email us at [email protected] with the subject line "Refund Request".
  2. Provide a detailed explanation of the reason for your refund request, along with relevant project or service information (such as invoice number, payment date, and description of the issue).
  3. Once your request is received, we will assess the situation and respond within 5 business days to let you know if your refund is approved.

4. Refund Processing

If your refund request is approved, we will process the refund within 7 business days. Refunds will be issued to the original payment method used during the transaction. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

5. Modifications to Refund Policy

TailorCode reserves the right to modify or update this refund policy at any time. Any changes will be communicated through an updated version of this policy, which will be available on our website. We encourage you to review this policy periodically for any updates.

6. Contact Us

If you have any questions regarding this Refund Policy or if you wish to discuss your refund request, please do not hesitate to reach out to us. We are here to assist you.

Email: [email protected]